Last updated: October 13, 2026
Need help with Kadak: Idle Chai Empire? This page covers how to reach us, fixes for common problems, and how to delete your data, as required by the Apple App Store and Google Play.
TappStudio Email: tappstudio.in@gmail.com
We aim to reply within 5 business days. Please include:
Do I need an account? No. Kadak has no sign-in. Progress is saved on your device, and optionally in Google Play Games or Apple Game Center cloud save.
I got a new phone. How do I keep my progress? Turn on cloud save in Settings on your old phone before switching, then open the Game on the new phone and use the same Google Play Games or Game Center profile. Without cloud save, progress cannot be moved.
I bought something and did not get it. Open the Bazaar tab and tap Restore Purchases. If it still does not appear, email us with your order number.
How do I cancel Chai Club? Subscriptions are managed by the store, not by us. On iPhone: Settings → your name → Subscriptions → Chai Club. On Android: Google Play → Profile → Payments and subscriptions → Subscriptions. Uninstalling the Game does not cancel it.
How do I get a refund? Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (Order history → Request a refund). We cannot issue refunds ourselves.
Are the ₹ amounts in the game real money? No. Rupees in Kadak are a virtual, in-game score. They have no real value, we do not collect or hold any money for them, and nobody owes anyone anything because of a number in the Game. The only real money involved is an in-app purchase you choose to make at the store checkout. See Terms of Use, Section 3.
The ad did not give me a reward. Close the Game and open it again, then try again. If it still fails, email us the time it happened.
The Game is slow or crashes. Update to the latest version, free some storage, and restart your device. If it continues, email us with your device model.
Kadak has no accounts, so there is no account to close. Your data is in four places. You can remove each one:
This removes your local save, removes your cloud save, and resets your analytics ID so earlier analytics are no longer connected to your device.
| Data | How to delete it |
|---|---|
| Save on your device | Uninstall the Game. This deletes the save file |
| Cloud save (Android) | Google Play Games app → Settings → Delete Play Games account and data (or delete the Kadak game data there) |
| Cloud save and Game Center (iPhone) | Settings → your name → iCloud → Manage Account Storage → Kadak → Delete Data. Game Center data can be removed in Settings → Game Center |
| Analytics and error data (PostHog) | Uninstalling and reinstalling creates a new random ID. To ask us to delete data linked to an ID, email us (see below) |
| Purchase records (RevenueCat, Apple, Google) | Kept as required for tax, accounting and legal reasons. Request deletion by email, and we will delete what the law allows |
Email tappstudio.in@gmail.com with the subject “Kadak Data Deletion Request”. Include your device type and, if you have it, the analytics ID or a purchase receipt number so we can find your records. We will confirm that the request is genuine, then process it within 30 days and tell you when it is done.
| Category | Examples | Linked to identity? | Used for |
|---|---|---|---|
| App activity | Game events (tutorial steps, stalls, outlets), session start | No (anonymous ID) | Analytics, game balance |
| App info and performance | Crash logs, diagnostics | No (anonymous ID) | Stability and bug fixing |
| Device or other identifiers | Random anonymous app ID; ad identifiers used by the ads provider for rewarded video | Anonymous ID: no | Analytics; showing and measuring optional ads |
| Purchases | Purchase and subscription status | Anonymous app user ID | Unlocking and restoring purchases |
| Game progress | Save data | Held on device or in your own Google or Apple cloud | Keeping your progress |
We do not collect: your name, email, phone number, contacts, precise location, photos, camera or microphone data, health data, or browsing history. We do not sell personal data. The Game is for ages 13 and over.
Full details are in our Privacy Policy.
TappStudio Email: tappstudio.in@gmail.com